Small business
Everything lands on you.
Including the 7:12pm enquiry.
AI for small business that answers your website visitors from your own content, tells you which one is ready to buy and gets the agreement signed, without a new system, an internal tech team or a three-month implementation.
Running at TLB, a local property care business
20 minutes, on your own website, no slide deck. First month free.
YDO is the concierge for your business
Move faster
Answered in seconds, alerted in minutes, signed before dinner.
Better conversations
Answers from your own content, remembers people, and hands over to a person when it matters.
Straight into sales and marketing
Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.
Simple outcomes
One line of code, one record per person, and a person always clicks send.
- production deployments
- 8
- sectors
- 7
- line of code
- 1
- built, replies in Sydney hours
- AU
In one sentence
For Australian small businesses, YDO answers website enquiries after hours from the business’s own content, flags which enquiry is ready to buy and gets quotes and agreements signed on a phone.
What buyers actually complain about
Six of the ten products we reviewed are criticised for support nobody can reach.
For a small team that is not an inconvenience. It is the whole risk, and you are the one who has to explain it to your customer.
The problem, in their words
“There is no way to contact anyone other than via email.”
1-star review, Trustpilot, 16 December 2025, on a major e-signature vendor. How YDO resolves it
YDOis built in Australia and replies in Sydney hours, within one business day. That is a standard, not a provenance line.
The problem, in their words
“Dreadful … you are on your own, if paying for Premier Support.”
1-star review, Trustpilot, 19 June 2026, from a customer who had paid extra for support. How YDO resolves it
YDOdoes not sell a support tier. There is one standard and everyone gets it.
The problem, in their words
“I wrote to the support, 7 DAYS LATER, still no news.” “Bad customer service, very very slow.”
Trustpilot, 7 August 2026 and 4 September 2026, two different vendors. How YDO resolves it
YDOanswers in Sydney hours, from the people who built it. Every report, alert and certificate reads in Sydney time too.
The problem, in their words
“Don’t expect service or support anytime soon.”
Capterra, on a self-serve chatbot builder: the cheapest tier in the market and the loudest silence. How YDO resolves it
YDOwas built by operators running their own businesses on it. When the concierge gets something wrong, it is our reputation too.
Source: YDO competitor sentiment analysis, 18 September 2026, from public review platforms and vendor community forums. Every row here describes the category, not a named vendor.
Who this is for
Five to a hundred staff, and one person who ends up holding all of it.
Not a startup, not an enterprise. A business that has grown past the point where one person can answer everything, and has not grown to the point where there is someone whose job it is.
The enquiry that arrives at 7:12pm is the one that costs you. Not because you would not have answered it: you would, at nine the next morning. But by then they have asked two other people the same question, and one of them answered at 7:14.
What we hear from businesses your size.
Each one, answered properly.
“I’m answering the same six questions every day.”
Then it answers them, from your own pages, and you get the rest of the day back. And the ones it couldn’t answer come back as cards with a draft reply for you to approve, so after a year you own a written answer library covering what your market actually asks. That used to live in your head.
“We’ve looked at the cheap ones.”
Good, and for some businesses they’re the right call. The difference is what happens the afternoon a cheap widget answers a question about your prices or your stock that it had no way of knowing, and you find out from the customer. YDO answers only from your content and refuses out loud when it can’t.
“We don’t have anyone technical.”
You don’t need one. One line of code on your site, six ways to install it, no new stack. It was built by operators who run a care provider, an events platform and a marketing firm, none of whom wanted to run a software project either.
“We can’t tell which marketing is working.”
Credit survives the browse. The enquiry three pages after the ad click still credits the ad, and that ad is still credited when the agreement is signed. Most businesses your size are spending against a guess.
Where to start
On its own, or connected.
YDO Connect includes YDO Capture and one YDO Sign licence. YDO Sign also works on its own. Start where the pain is.
YDO Connect
Start with Connect
If your problem is enquiries going cold after hours. $499 a month, with Capture and a Sign licence included.
Digital conciergeYDO Sign
Start with Sign
If your problem is paperwork that goes quiet. Quotes accepted, agreements signed on a phone, renewals flagged 30 days out. $19.99 per user a month.
E-signaturesYDO Capture
Capture comes with Connect
If you’re spending on ads and can’t tell what’s working. Scored leads, alerts with the arithmetic printed, a monthly report in your own brand. Included with every Connect subscription.
Lead capture
First month free, no minimum term, cancel any time.What it costs
Money
The honest version.
YDO Connect is $499 a month, with Capture and one Sign licence included. YDO Sign on its own is $19.99 per user a month. That is meaningfully more than a chat widget and meaningfully less than three separate tools plus the person who keeps them talking to each other. Whether that is the right trade depends on your business, and we will tell you if it isn’t.
Your decision: Connect, or Sign on its own. Connect at $499 a month includes Capture and one Sign licence. Sign alone is $19.99 per user a month.
The offer: first month free. No minimum term and no exit fee. Cancel any time.
Questions we get asked
Straight answers.
How long until it’s live?
Weeks, not quarters. One line of code, and it is answering from your content the afternoon you hand it over.
Do we need to change our website?
No. It sits on whatever you already have.
What if we outgrow it?
The same platform is built for groups of sites under one login, and each product switches on independently. The thing you are more likely to outgrow is the cheap option. Multi-site and groups
Are we locked in?
No. No minimum term, cancel any time, no exit fee. The first month is free.
Does it answer the phone?
No. It answers your website. The difference, explained
Twenty minutes, on your own website.
No slide deck. Bring the question you get asked most, and the one you’re worried it’ll get wrong.
Talk to the concierge
20 minutes, on your own website, no slide deck. First month free.