The AI concierge for Australian business
Most chatbots
answer confidently.
A concierge
answers honestly.
YDO is not a chatbot. It answers your customers only from your own pages, documents and approved answers, says so out loud when it can’t, and passes every serious enquiry straight to your sales and marketing team. Six ways to put it to work, depending on the job.
20 minutes, on your own website, no slide deck. First month free.
YDO is the concierge for your business
Move faster
Answered in seconds, alerted in minutes, signed before dinner.
Better conversations
Answers from your own content, remembers people, and hands over to a person when it matters.
Straight into sales and marketing
Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.
Simple outcomes
One line of code, one record per person, and a person always clicks send.
- production deployments
- 8
- sectors
- 7
- line of code
- 1
- built, replies in Sydney hours
- AU
Running inside
What buyers actually complain about
A bot that doesn’t know will answer anyway, fluently.
We read the public review bases for ten products an Australian buyer shortlists against YDO: G2, Capterra, Capterra AU, Trustpilot, Trustpilot AU and ProductReview. The single largest complaint in the dataset is an AI that sounds certain and is wrong.
The problem, in their words
“The bot WILL generate a totally wrong answer with greatest eloquence and confidence.”
Paying customer of a document-trained chatbot builder, Capterra. The same reviewer: “It sometimes makes up URLs.” How YDO resolves it
YDOanswers only from your pages, documents and approved answers. When nothing matches it says so and takes a callback.
The problem, in their words
“Answers that sound confident but aren’t accurate.”
G2, 8 June 2026, reviewing a major support suite’s AI agent. A second reviewer of the same product, 30 June 2026: “how much it hallucinates and gives people incorrect answers.” How YDO resolves it
YDOre-runs real questions after every content change. A slip flags red that day, not at the next quarterly review.
The problem, in their words
“Shares irrelevant info to website customers.” · “You can’t just turn them on.”
Capterra, May 2025, on an SMB chat product’s AI, and G2, 29 July 2025, on a support suite’s AI needing monitoring and fine-tuning. How YDO resolves it
YDOis designed to refuse rather than guess, so there is nothing to monitor for invention.
The problem, in their words
Nobody sells the opposite.
Absence finding, scope documented: product pages, pricing pages and review bases checked for all ten brands. Not one markets the ability to decline to answer, while the complaint that it does not decline appears in four independent review bases. How YDO resolves it
YDOputs the refusal in the demo, not just the copy. Ask the concierge below something your site does not cover.
Source: YDO competitor sentiment analysis, 18 September 2026, from public review platforms and vendor community forums. Every row here describes the category, not a named vendor.
The thing that decides it
A confident wrong answer costs more than no answer at all.
Every chat tool in this market can hold a conversation. The difference is what happens when it doesn’t know something.
If you searched for an AI chatbot, this is the part to read. A general tool generates a plausible sentence about your prices, your stock, your delivery or your policy, and you find out from an angry customer. YDO answers only from what you gave it. When nothing matches, it says so and takes a callback. Real questions are re-run after every content change, and a slip flags the same day.
Harvest Lane Grocers
Concierge, answering from your pages
Visitor: Do you deliver to Berwick on a Saturday?
Concierge: We deliver to Berwick Monday to Friday. Saturday runs cover the inner east only. The full list is on our delivery page.
From your Delivery page
Visitor: What would it cost?
Concierge: I don’t have the delivery fees for Berwick. I can have someone call you with them. What’s the best number?
That refusal is seeded on purpose. It is the behaviour you are buying.
Made-up store. Harvest Lane Grocers is fictional and labelled as such wherever it appears.
Six jobs
Start with what you need it to do.
Same concierge underneath. Different job, different page, and the honest answer about which one fits is usually obvious in one sentence.
Digital concierge
Answering visitors on your site, in your voice, around the clock, and recognising them when they come back. The most common starting point.
Digital conciergeSales enquiries
When the job isn’t answering, it’s qualifying. Routes the ready ones to your sales team and the rest to a booking.
Sales enquiriesTrained on your content
Your own documents and approved answers, not the internet. This is where the grounding argument lives.
Trained on your contentLive chat and lead capture
When the point isn’t support, it’s turning an enquiry into a lead your team can act on tonight.
Lead captureCustomer service
Repetitive questions, round-the-clock expectations, and a handover to a person that actually works.
Customer serviceAI receptionist
After-hours cover, for the website, not the phone. Read that page before you assume otherwise.
AI receptionist
The one question
Where do your enquiries actually arrive?
| If your problem is… | Start with | Why |
|---|---|---|
| Questions going unanswered after 5pm | Digital concierge | It answers from your own content around the clock, and books against a real calendar. |
| A chat tool that got something wrong | Trained on your content | Answers come only from documents you approved, and it refuses rather than guesses. |
| Traffic that leaves no trace | Lead capture | Every hand raised counts: phone taps, form sends and downloads, not just conversations. |
| Not knowing which ad worked | Customer journey | Credit survives the browse. The enquiry three pages after the click still credits the ad, and marketing sees it in the monthly report. |
| Enquiries arriving but not converting | Sales enquiries | It qualifies the visitor who came to you, routes the ready ones to your sales team and books the rest. |
| The same six support questions, daily | Customer service | It takes the repetitive load and hands your team the conversations worth having. |
| A phone nobody picks up | Not us | YDO answers websites, not calls. Buy phone coverage first. We’ll say so on the call. |
And then
The conversation was only the first part.
The visitor who asked at 7:12pm is the person in the scored alert, the person in the monthly report, and the signer on the agreement.
Today: chat here, analytics there, signing somewhere else
The visitor is a new stranger to every tool they touch. You are the only thing joining them up.
Visitor asks
7:12pm, from an ad
Chat widget
Answers, then forgets
No score, no memory
Analytics tool
Sessions, not people
The ad credit is lost here
E-signature tool
Re-keyed by hand
A brand new stranger
Signed
By someone. Who?
Three handovers between the question and the signature. Identity dies at each one.
With YDO: one record, first question to signature
Nothing to re-key, because there is nowhere to re-key it to. It is already the same person.
Connect answers
From your own content
Capture scores
And shows its arithmetic
Sign sends
A person clicks send
Signed and sealed
Same person throughout
Zero handovers. The enquiry three pages after the ad click still credits the ad, and still signs the agreement.
Questions we get asked
Straight answers.
What does an AI concierge cost?
YDO Connect is $499 a month, with YDO Capture and one YDO Sign licence included. First month free, no minimum term, cancel any time. For context, the market runs from about $15 a month for a chat widget to several thousand for an enterprise deployment. See pricing
Does it answer phone calls?
No. It answers your website. The difference, explained
How long until it’s live?
Weeks, not quarters. One line of code, and it is answering from your content the afternoon you hand it over.
Who owns the answers it builds up?
You do. The approved answer library is yours and it leaves with you.
See it answering from your own website.
Twenty minutes, no slide deck. Bring the question you think will break it.
Talk to the concierge
20 minutes, on your own website, no slide deck. First month free.