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Real estate and property

The enquiry came in
at 9:40 on a Sunday night.

AI for real estate that answers from your own listings and policies, tells you which enquiry is actually ready and gets the authority, the lease or the tenancy pack signed on a phone. One platform, and the same person from the first question to the signature.

Book a demo

20 minutes, on your own website, no slide deck. First month free.

YDO is the concierge for your business

  • Move faster

    Answered in seconds, alerted in minutes, signed before dinner.

  • Better conversations

    Answers from your own content, remembers people, and hands over to a person when it matters.

  • Straight into sales and marketing

    Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.

  • Simple outcomes

    One line of code, one record per person, and a person always clicks send.

production deployments
8
sectors
7
line of code
1
built, replies in Sydney hours
AU

In one sentence

For real estate agencies, YDO answers enquiries from the agency’s own listings and policies after hours, flags ready buyers and gets authorities and leases signed on a phone.

The moment it goes wrong

Property enquiries don’t arrive during business hours. They arrive during property browsing hours.

Sunday night, Wednesday at 10pm, the twenty minutes on a train. Which is exactly when nobody in your office is going to answer.

So the enquiry sits until Monday, by which point they have sent the same question to three other agencies and one of them has already replied. The one who replied gets the appraisal. Nothing about that is a lead-quality problem. It is a response-time problem, and it is the only part of the transaction that is completely within your control.

Residential

Answered from your own listings and your own policies.

  • Inspection times, from your published listings, not from a general model guessing at what a property page might say.

  • Rental criteria and application questions, answered from the policy you actually published, in your words.

  • Appraisal requests booked against a real calendar opening, re-checked at the moment of booking.

  • And when it doesn’t know, it says so and takes a callback. It will not invent a price guide, a body corporate fee or a pet policy, which is the single most expensive thing a chat tool can do in this industry.

Wattle Street Property

Concierge, answering from your pages

Demo · made-up agency

  1. Visitor: What do I need to apply for the Ferrier Street apartment?

  2. Concierge: The listing asks for photo ID, two recent payslips and a rental reference. You can apply from the link on the listing page.

    From your listing page

  3. Visitor: And what’s the price guide on the Elm Avenue house?

  4. Concierge: There’s no price guide published for Elm Avenue, so I won’t guess. I can have the listing agent call you. What’s the best number?

    No match in your content, so it says so

Made-up agency. Wattle Street Property and both addresses are fictional.

Commercial and industrial

Fewer enquiries. Every one of them matters more.

A commercial enquiry is worth a great deal more than a residential one and arrives a great deal less often, which makes letting one go cold an expensive way to find out your website has no cover after hours.

The concierge answers from the availability, outgoings and zoning information you have published, scores the visit on what the person actually did (the second visit inside 48 hours, the phone tap) and puts a number in front of you with the arithmetic printed next to it. You are not guessing which of last week’s enquiries to call first.

Credit survives the browse. The enquiry three pages after the ad click still credits the ad, so you can finally tell which campaign produced the lease, not just which produced the click.

Existing customers asking for help score zero. The people you already look after are never chased as leads.

YDO CaptureHot lead

Sarah M.

  • Viewed pricing twice+3
  • Tapped the phone number+3
  • Returned within 48 hours+2
  • Abandoned a booking+1
Score9

Credited to Google Ads, winter campaign

Sample data

Signing

Authorities, leases and tenancy packs, signed on a phone.

Start with the PDF you already send. Signatures and dates seat themselves on the printed lines. Type who it goes to in a sentence, and a person clicks send.

Signed anywhere. One link, no account, no app. Opened on the phone in their hand. A closed tab costs nothing: ticks save as they go and the link reopens filled in.

Back complete, provably. Nothing returns half-signed. A sealed certificate records each signature with time and place, stamped to the Sydney second.

Nothing goes quiet. Sent, opened and signed on one screen, with every stuck document listed and the reason it is holding.

All three, on one thread

The person who signs the authority is the person who asked at 9:40 on Sunday.

This is the part no chat tool and no signing platform can offer, because it requires both to be the same system.

Today: chat here, analytics there, signing somewhere else

The visitor is a new stranger to every tool they touch. You are the only thing joining them up.

  1. Visitor asks

    7:12pm, from an ad

  2. Chat widget

    Answers, then forgets

    No score, no memory

  3. Analytics tool

    Sessions, not people

    The ad credit is lost here

  4. E-signature tool

    Re-keyed by hand

    A brand new stranger

  5. Signed

    By someone. Who?

Three handovers between the question and the signature. Identity dies at each one.

With YDO: one record, first question to signature

Nothing to re-key, because there is nowhere to re-key it to. It is already the same person.

  1. Connect answers

    From your own content

  2. Capture scores

    And shows its arithmetic

  3. Sign sends

    A person clicks send

  4. Signed and sealed

    Same person throughout

Zero handovers. The enquiry three pages after the ad click still credits the ad, and still signs the agreement.

Questions we get asked

Straight answers.

Does it connect to our CRM?

Handover to Slack or Teams is built in. A connection to your CRM is built as a YDO Custom project, scoped to the system you use. YDO Custom

Can it answer questions about a specific listing?

It answers from your own published pages and documents. If the detail is on your listing, it can answer it. If it is not, it says so and takes a callback rather than guessing.

Will it give out a price guide we haven’t published?

No. It only answers from what you have given it, and it says so when nothing matches.

What does the e-signature cost?

YDO Sign is $19.99 per user a month, with unlimited documents and signatures. One Sign licence is included with YDO Connect. First month free, no minimum term, cancel any time. See pricing

Do we have to take all three products?

No. YDO Connect includes Capture and a Sign licence, and YDO Sign also works on its own. Start with signing if that is the pain, or the concierge if after-hours enquiries are.

See it answer a real enquiry from one of your own listings.

Twenty minutes, on your own website, no slide deck. Bring the question you’re most worried about it getting wrong.

Book a demo Talk to the concierge

20 minutes, on your own website, no slide deck. First month free.