Legal
An enquiry concierge for law firms that answers from your own published material, refuses out loud the moment a question needs a lawyer, and gets the engagement letter signed without a printer.
20 minutes, on your own website, no slide deck. First month free.
Answered in seconds, alerted in minutes, signed before dinner.
Answers from your own content, remembers people, and hands over to a person when it matters.
Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.
One line of code, one record per person, and a person always clicks send.
In one sentence
For law firms, YDO answers website enquiries only from the firm’s published material, refuses anything that needs legal advice and gets engagement letters signed without a printer.
The pain
Most firms will not put a chat assistant on the site, and the reason is sound: a generic assistant will happily produce something that reads like advice about a limitation period, a fee structure or a matter type it knows nothing about.
So the enquiry form stays, the after-hours enquiry goes unanswered, and the person who needed a conveyancer on Sunday night instructs whoever replied first on Monday.
The same concierge works as an AI receptionist for law firms: on your website, after hours, rather than on your phone.
It answers only from your own published material and says so when nothing matches. It is designed to refuse rather than guess, and the refusal names what it doesn’t know and offers a callback in the same breath.
It answers from your public content. The conversation and any details a person gives sit behind your login, and notifications carry only the name, the reason and what is needed.
They do, and they get one. The handover is offered once and honoured: a summary card into the channel your team already watches, and whoever hits Accept takes it live.
It takes the repetitive load off them (office hours, fee structures, what documents to bring) and hands them the conversations worth having.
The refusal, which is the point
For this sector the refusal is not a caveat on the sale. It is the sale.
Halden Street Legal
Concierge, answering from your pages
Visitor: Do you handle conveyancing for a house in Parramatta?
Concierge: Yes. Residential conveyancing across Western Sydney is one of the firm’s practice areas, and the fixed-fee options are on the Conveyancing page.
From your Practice areas page
Visitor: If I sign the contract on Saturday, can I still pull out?
Concierge: That depends on your contract, so it needs one of the lawyers rather than me. I can book a call with a conveyancer for 9am Monday. What’s the best number?
Needs legal advice, so it says so and offers a callback
Made-up firm. Halden Street Legal is fictional and nothing here is legal advice.
Enquiry, triaged
Answers what your site already says: practice areas, fee structures, what to bring, where to park.
Refuses anything that needs advice, out loud, and takes a callback.
Books against a real calendar, re-checked at the moment of booking.
Engagement, signed
Engagement letters and costs disclosures signed on a phone, no account, no app.
Consent that can’t be skipped: Yes/No pairs become required questions, so the answer is on the record.
A sealed certificate recording each signature with time and place, stamped to the Sydney second.
Before you go further
We describe what the certificate records: each signature, the time, the place, a verifiable seal. Whether a given document is validly executed for your purposes is your professional judgement, not our marketing claim. You will notice we are the wrong people to ask, and we would rather say so to a room full of lawyers than pretend otherwise.
Why it holds up
And says so when nothing matches. Designed to refuse rather than guess.
The AI fills the form. A human clicks send.
Real questions are re-run after every content change; a slip flags red that day.
Questions we get asked
No. It answers from your own published material and refuses anything beyond it, out loud, with a callback offered in the same breath.
Answered specifically on the call: location, sub-processors, retention, separation. Trust and data
Yes. Start with the PDF you already send; signatures and dates seat themselves on the printed lines.
Twenty minutes on your own website. We will try to make it give advice, and show you what it does instead.
20 minutes, on your own website, no slide deck. First month free.
See how the refusal works