Zendesk alternative
You bought a helpdesk
to get a chat widget.
You’re paying for
the other nine tenths.
If Zendesk is doing real support work for you (ticketing, SLAs, a help centre), stay. If you bought it because you needed something on the website that answers people, there is a narrower product built for that part, and it does not come with a ticketing system attached.
See what the concierge does20 minutes, on your own website, no slide deck. First month free.
YDO is the concierge for your business
Move faster
Answered in seconds, alerted in minutes, signed before dinner.
Better conversations
Answers from your own content, remembers people, and hands over to a person when it matters.
Straight into sales and marketing
Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.
Simple outcomes
One line of code, one record per person, and a person always clicks send.
- production deployments
- 8
- sectors
- 7
- line of code
- 1
- built, replies in Sydney hours
- AU
In one sentence
YDO Connect is a Zendesk alternative for businesses that bought a support suite mainly for its website chat; it is not a ticketing system.
First, credit where it’s due
Zendesk is a support suite, and a serious one.
Ticketing, a help centre, an agent workspace, SLAs, reporting across channels, a large catalogue of apps. If your team lives in a queue, that is a real product solving a real problem and nothing on this page argues otherwise.
This page is for the other buyer: the one who wanted a chat widget on the website, found the widget inside a suite, and has been paying for the suite ever since.
The structural difference
A support suite starts at the ticket. A concierge starts at the visitor.
A suite optimises the queue
Route it, assign it, measure it, close it. The unit is the ticket and the goal is to resolve it efficiently.
A concierge optimises the answer
Answer from the business’s own content, refuse out loud when nothing matches, hand to a person on a dead end. The unit is the person.
Which is why the record differs
A ticket closes. A visitor record continues: into the score, into the month and onto the signed agreement.
Side by side
What actually differs.
Categories, not feature counts. Every row is a job, and the honest answer is in the last column.
| The job | A support suite | YDO Connect |
|---|---|---|
| Ticket queue, SLAs, agent workspace | Yes. The core of the product. | No: No. We are not a ticketing system. |
| A help centre you maintain | Yes | Different approach: it answers from your existing pages and documents. |
| Answering only from approved content | Varies | Yes: The whole product. It refuses rather than guesses. |
| Saying “I don’t know” out loud | Varies | Yes: Yes, and it takes a callback in the same breath. |
| Scoring the visitor on behaviour | Not the job | Yes: Yes, with the arithmetic printed. |
| Carrying that person to a signed agreement | No | Yes: Yes. Same identity record through all three products. |
| White-label for an agency’s client | Varies by plan | Yes: No badge anywhere. Your client’s brand. |
Moving
What switching actually involves.
Migration mechanics live on the switching page rather than here, because they’re the same whoever you’re leaving.
Questions we get asked
Straight answers.
Is YDO cheaper?
YDO Connect is $499 a month, with Capture and a Sign licence included. First month free, no minimum term, cancel any time. Whether that is cheaper depends entirely on your plan and seat count, so check your own numbers, and compare what happens when a cheap answer is wrong, not only what the two cost.
Do we have to take all three products?
No. Products switch on independently. Start with the concierge.
Run both for a week.
Twenty minutes to set up, on your own website, alongside what you already have. Then compare the answers.
20 minutes, on your own website, no slide deck. First month free.