NDIS and care services
Built by people who run a disability and aged care provider. Enquiry answered from your own material with a human handover that works, intake and consent signed on a phone and the procurement questions answered rather than deflected.
Running at Maple Community Services and AchoraMaple Community Services shares ownership with YDO. Achora is independent.
20 minutes, on your own website, no slide deck. First month free.
Answered in seconds, alerted in minutes, signed before dinner.
Answers from your own content, remembers people, and hands over to a person when it matters.
Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.
One line of code, one record per person, and a person always clicks send.
In one sentence
For NDIS and care providers, YDO answers enquiries only from the provider’s published information, hands over to a person and gets intake and consent signed on a phone; it does not assess or advise on supports.
The pain
A family ringing about supports for a parent is making a decision under stress, often out of hours, often after three providers did not call back. An assistant that guesses at eligibility, pricing or what is funded does real harm and takes the provider’s reputation with it.
Which is why most providers will not put one on the site, and why the enquiry sits in a form until Tuesday.
It answers only from your own published material and says so when nothing matches. It is designed to refuse rather than guess, and the refusal names what it doesn’t know and offers a callback in the same breath.
It takes the repetitive load off your team (hours, locations, what to bring, how intake works) and hands them the conversations worth having. The handover is offered once, warmly, and then honoured.
Answered specifically on the call: location, sub-processors, retention, separation. Never with a marketing sentence.
Consent questions that can’t be skipped, a sealed certificate recording each signature with time and place, role separation so contractors cannot wander through participant documents and a human checkpoint named at every step.
For the family
Person-first language, set up during onboarding, in your voice not ours.
A refusal that helps: it names what it doesn’t know and offers a callback in the same breath.
Available at 9pm, which is when a lot of these enquiries actually happen.
For the provider
Consent that can’t be skipped: Yes/No pairs become required questions, so the answer is on the record.
Intake signed on a phone: one link, no account, no app.
Human in the loop at every consequential step. The AI fills the form. A person clicks send.
Before you go further
It answers questions about your service. It does not assess, triage, advise or make a decision about a person’s support. Every consequential action needs a human, and we name the checkpoint wherever the AI is described as doing something. Any vendor telling a care provider otherwise should be shown the door.
Why it holds up
NDIS intake with consent questions built in, service agreements, participant documents.
Where the duty-of-care sensitivity sits, and when a human must take over.
Every report and certificate stamped in Sydney time.
Questions we get asked
No. It answers from your published material and refuses anything beyond it, out loud, with a callback offered.
Yes. One link, no account, no app, with consent questions that cannot be skipped. How the signing works
Yes. YDO runs inside Maple Community Services (which shares ownership with YDO) and Achora (which is independent), so the enquiry patterns and the intake paperwork are ones we work with every day.
Twenty minutes. We will run the intake end to end and try to make the concierge say something it should not.
20 minutes, on your own website, no slide deck. First month free.
Intake and consent forms