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Retail and e-commerce

“Is it in stock,
and will it get here
before Friday?”

A concierge for e-commerce that answers from your own product, delivery and returns pages, and refuses out loud when it can’t. Because the fastest way to lose a customer is to tell them something about stock or delivery that turns out not to be true.

Book a demo

20 minutes, on your own website, no slide deck. First month free.

Harvest Lane Grocers

Concierge, answering from your pages

Demo · made-up store

  1. Visitor: Do you deliver to Berwick on a Saturday?

  2. Concierge: We deliver to Berwick Monday to Friday. Saturday runs cover the inner east only. The full list is on our delivery page.

    From your Delivery page

  3. Visitor: What would it cost?

  4. Concierge: I don’t have the delivery fees for Berwick. I can have someone call you with them. What’s the best number?

    That refusal is seeded on purpose. It is the behaviour you are buying.

Made-up store. Harvest Lane Grocers is fictional and labelled as such wherever it appears.

YDO is the concierge for your business

  • Move faster

    Answered in seconds, alerted in minutes, signed before dinner.

  • Better conversations

    Answers from your own content, remembers people, and hands over to a person when it matters.

  • Straight into sales and marketing

    Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.

  • Simple outcomes

    One line of code, one record per person, and a person always clicks send.

production deployments
8
sectors
7
line of code
1
built, replies in Sydney hours
AU

In one sentence

For online retailers, YDO answers delivery, returns and product questions only from the store’s own pages, and says so rather than guessing about stock.

The problem with AI in retail

A confident wrong answer about delivery costs more than no answer at all.

General chat tools generate plausible sentences. In retail, plausible sentences about stock, prices, delivery windows and returns are how a business ends up with a complaint it cannot defend.

YDO answers only from your own product pages, delivery information and approved answers. When nothing matches it says so and takes a callback. Real questions are re-run after every content change, so when your delivery zones change on a Tuesday, a slip flags the same day rather than three weeks later.

What it handles

The questions that arrive after you’ve closed.

  • Delivery and returns

    Answered from your own published policy, in your words, including the awkward ones about regional freight and change-of-mind.

  • Product and availability

    From your own product information. And when it doesn’t know, it says so and takes a callback rather than guessing.

  • Existing orders

    Handed to a person via a summary card in the Slack or Teams channel your team already watches.

And the part retail usually can’t see

What your market asked, ranked, every month.

Every question your visitors typed, in their own words, with what is rising and what is fading.

That is demand research nobody commissioned, arriving monthly. It tells you what to write and which product page is confusing people, and it is worth more than the support hours it saves.How Capture works

What your market asked, August
Sample data
  1. 1Do you deliver to Berwick on a Saturday?38Rising,+14
  2. 2Is the sourdough baked on site?31Rising,+9
  3. 3Can I change an order after it’s placed?27Steady,+1
  4. 4Do you have gluten-free bread on weekends?22Rising,+6
  5. 5Are you open on the King’s Birthday?9Fading,−17

Times asked this month, against July.

It couldn’t answer this one, 6 times

“What are the delivery fees for Berwick?”

Draft answer ready from your delivery page. Waiting for a person to approve it.

Harvest Lane Grocers is a fictional store. Every number here is illustrative.

Questions we get asked

Straight answers.

Does it integrate with Shopify or WooCommerce?

It installs on your store with one line of code. Connecting it to your orders or stock is built as a YDO Custom project. YDO Custom

What happens when a customer asks about stock?

It answers from what you have given it. If live stock is not something it has been given, it says so and takes a callback rather than guessing.

How long until it’s live?

Weeks, not quarters. One line of code, and it is answering from your content the afternoon you hand it over.

Ask it something about your own delivery policy.

Twenty minutes, on your own store, no slide deck. Then ask it something it can’t know.

Book a demo Talk to the concierge

20 minutes, on your own website, no slide deck. First month free.