See the alert
This is not a helpdesk
There is no ticket queue, no SLA engine and no agent workspace. If your problem is managing a support backlog, buy a helpdesk. This is for turning website enquiries into leads you can act on.
Live chat and lead capture
Every hand raised.
Counted, scored and
in your pocket
by 7:13pm.
Chat as a commercial instrument rather than a support queue. Every enquiry becomes a lead record with a score, a source and the arithmetic printed, including the phone taps and downloads a chat widget never sees.
20 minutes, on your own website, no slide deck. First month free.
- Downloaded the price list6:58pm
- Sent the quote form7:04pm
- Asked the concierge about Saturday7:09pm
- Tapped your phone number7:12pm
Four hands raised, one leadAlert sent 7:13pm, with the score and the source
YDO is the concierge for your business
Move faster
Answered in seconds, alerted in minutes, signed before dinner.
Better conversations
Answers from your own content, remembers people, and hands over to a person when it matters.
Straight into sales and marketing
Every conversation becomes a scored lead, credited to the ad that produced it and reported every month.
Simple outcomes
One line of code, one record per person, and a person always clicks send.
- production deployments
- 8
- sectors
- 7
- line of code
- 1
- built, replies in Sydney hours
- AU
Running inside
The gap
A chat widget counts conversations. You need to count enquiries.
A cheap widget answers a question and forgets who asked. It has no memory, no score, no attribution and no record. It cannot tell you that Sarah tapped your number and viewed pricing twice, and it certainly cannot connect her to the agreement she signed a fortnight later.
Three tools bought separately cost more than this and still cannot do it, because the identity is broken between them.
What gets captured
Not just the ones who typed.
Conversations that become records
Every enquiry, callback and booking writes a lead record and emails and texts the team immediately.
Hands raised without a conversation
Phone taps, form sends and downloads all count. A visitor who tapped your number and left is a lead, not a bounce.
The source that produced them
Credit survives the browse. The enquiry three pages after the ad click still credits the ad.
What arrives
Facts in the first six words.
Who, what, and the number to tap. Someone is reading this at 7:12pm and needs to act: no greeting, no brand voice.
YDO CaptureHot lead
Sarah M.
- Viewed pricing twice+3
- Tapped the phone number+3
- Returned within 48 hours+2
- Abandoned a booking+1
Score9
Credited to Google Ads, winter campaign
Sample data
For the operator
You hear in seconds.
Every new lead, callback and booking emails and texts the team immediately.
Open any visitor and read the full journey from first page to last question. People, not sessions.
No pick-up in three minutes and the visitor is offered a callback. Nothing is left hanging.
For the visitor
Nothing feels like a form.
It remembers people: a customer back a week later continues the same conversation.
Built for phones: full screen, a visible way out, no keyboard fights.
It knows when you’re closed and offers a callback or a booking instead of a dead end.
Before you go further
Two things worth knowing now rather than later.
It costs more than a widget
Meaningfully more than a $30 chat box. What you are buying is the record, the score and the attribution: the parts that are still worth something next quarter.
Why it holds up
The record outlives the conversation.
Every score shows its working
Plain arithmetic with each point’s reason printed.
One visit rule everywhere
Dashboard, PDF and Excel export share it, so the numbers agree.
Existing customers score zero
Customers are never chased as leads.
Questions we get asked
Straight answers.
Does it work as live chat with a real person?
Yes. The concierge answers first, and hands over to a person via a summary card in the Slack or Teams channel your team already watches. Whoever hits Accept takes the conversation live.
What happens after hours?
It knows when you’re closed and offers a callback or a booking instead. The lead record and the alert are written either way.
Can we see which ad produced a lead?
Yes. Credit survives the browse, so an enquiry three pages after the ad click still credits the ad.
Are we locked in?
No. No minimum term, cancel any time, no exit fee. The first month is free.
See it on your own website.
Twenty minutes, your own pages, no slide deck. We will show you the enquiries you are currently not counting.
20 minutes, on your own website, no slide deck. First month free.